Diagnosis Tool

Platform

PROCESSING

Geo-location

Accessibility

URLs

URL	Status
	GOOD FAIL Message Response PROCESSING

Socket Connections

Server	Status
	GOOD BAD PROCESSING

Have RED cells?

Step 0 - Verify Accessibility

Are you accessing this page from a school? If so, your school might have a proxy server that needs to whitelist our server URLs.

The following link contains all the URLs that need to be whitelisted for our program to work as intended -
https://docs.google.com/document/d/1h7YK7Xa1Ak2KnTg80GwIEjgfr6heCHEVQHLuIc4kIcM

Step 1 - Browser Logs

To give us the most amount of information, export your browser's logs and send it to us at info@skoolbo.com. Instructions to get logs:

CHROME

1. Right-click on a page and click Inspect;
2. select Console;
3. make sure that Preserve Log checkbox is ticked (if you don't see Preserve Log checkbox, click on the cog icon on the right);
4. reload the page (it should fill with log entries);
5. right-click anywhere in the console -> Save As... -> choose the location to save the file;
6. send it to info@skoolbo.com.

FIREFOX

1. Right-click on a page and click Inspect Element;
2. select Console;
3. activate Persist Logs checkbox;
4. make sure that all tags are selected (Errors, Warnings, XHR, etc) and reload the page (it should fill with log entries);
5. right-click anywhere in the console -> Select all -> copy the selected content -> paste it into a text file;
6. send it to info@skoolbo.com.

EDGE

1. Right-click on a page and click Inspect Element;
2. select Console;
3. make sure that Preserve Log checkbox is ticked;
4. select All section -> reload the page;
5. the page should fill with log entries;
6. take a screenshot of the logs -> send it to info@skoolbo.com.

INTERNET EXPLORER 11

1. Open the page and press F12;
2. select Console;
3. make sure that all sections are selected (errors, warnings, etc) -> reload the page;
4. the page should fill with log entries;
5. right-click anywhere in the console -> Copy All;
6. paste the content into a text file -> send it to info@skoolbo.com.

SAFARI

1. Right-click on a page and click Inspect Element;
2. select Console;
3. make sure that Preserve Log checkbox is ticked;
4. select All and reload the page (it fill with log entries);
5. click on any entry in the Console log and copy everything (use CMD+A shortcut);
6. paste the content into a text file and send it to info@skoolbo.com.